vestiaire collective phone number

On the 25.03.2021 I received confirmation that they made a payment of 166 gbp and it will be in my account within five working days. They refuse to address why they marked my item delivered and in assessment temporally to me shipping it to them and then months later telling me I need to get with post office (having no idea issue with delivery since they marked the item as delivered). Found inside – Page 69Mini-case 3.7 Vestiaire Collective, the luxury secondhand market in the digital era: When secondhand luxury becomes trendy Vestiaire Collective was launched in October 2009 with the aim of offering a community platform on which members ... I found out vestiaire dropped the prices of my items significantly without my permission. I also called the bank's customer service for this situation as I thought the problem was them not Vestiaire Collective. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. It never was of cause. My only complain would be how long the shipping was from France to Finland with my second purchase. To:[protected]@vestiairecollective.com Details Stay away from these thieves.Item sold for £375 they charged me 33% commission, ending up with £251; other one charged at 25% when even their website states should be 20% sold for £331 got £248.25 and lastly shoes I sold for 70 got 57.Honestly very unprofessional and just steals from you.Orders: 5851795 - comission charged 25%6792944 - comission charged 18.5%5841597 - commission charged 33%!!!! Payment is quick if you post quick especially. The only couple of problems I do have is the fact you can't go back in to edit a current listing and the second thing is telling buyers you are about to drop your price significantly when you have done no such thing. I mean, my experience with this place had been Beyond bad. Company refusing return Bought a black Chanel bag and got a navy one. Is this your business? I have contacted Vestiaire Collection more than 30 times and nobody responds about sending my refunds for both items, they constantly say they are investigating but thats it and no follow up about when I will my £80 refunds Not gonna order again on here and do NOT recommend. 2021 still no money on my account, customer service has no answers, emails are ignored. Returning an item to a Professional Seller. The item arrived at my home today ( where I no longer am ) and was delivered to a neighbor. On UPS it‘s been showed as ‚arrived‘. Don't worry though, our customer service agents are available 24/7 and ready to help. 601 W 26th St Rm 1733. They do not respond. 9:However Jovelyn cannot explain and insist to settle the said matter vide 5: parcel arrived at HK on 10/4/2021; Guys please please please don't use this company.1)Such a disappointment2) Waste of your time 3) Will destroy your items 4) I know several people who they bought items from there which they were fake5) Horrible customer service and as they do not have a physical store it is harder for you to take actions since you don't know with who you are talking to6) Several people of which i spoke to send an excellent item and the buyer destroyed it giving false accusations that the item was already destroyed (this is what happened to me)Best buy an item full price, from the store knowing that any damages the store will cover, have the full luxury experience.With this company the only thing you get is a disappointing item and a horrible customer service. I was a bit dubious to use the site as there are a lot of bad reviews. Welcome to Vestiaire. Vestiaire Collective reviews first appeared on Complaints Board on Oct 1, 2015. Even bigger players like Vestiaire Collective, which operates a small space in Selfridges, are staying focused on the digital-first model. But the bank confirmed that there was no money on hold or money in process of a refund. I received no observation points. Contacted VC and they don’t know anything about it…. . The CS agent i'm dealing with will not escalate my case and i'm now seeking legal advice. But you can see that, now is September already and I did not get any refund. I sold an item but access to the shipping label was denied ? As CEO, Maximilian Bittner was the driving force behind the company, which quickly consolidated its position as the market leader in the region. Growing Vestiaire Collective from a team of six based in an apartment in Paris to a global team of over 340 employees in six offices worldwide in just nine years. walter steiger shoes for women. US, Gucci, TheRealReal, Vestiaire Collective, Selfridges, Positive Luxury, Tiffany & Co. Altiant® 2014-2021 . Initial Vestiaire Collective complaints should be directed to their team directly. told me (para 8) (all the relevant attachments are attached and sent to I regularly shop with this company, and never had a problem until now. CHANEL I tried relisting it with them this week because it is uncomfortable for me to use, and I got rejected. Serious questions about this company. [protected]@aol.com, MORE issues with VC. Only company that would rather fight then make thing right. They are using the pandemic as a complete excuse for turning to chat as everyone can work from home on their phones and the agents are just messing customers about and especially as there is no quality control on the service the agents are delivering. If I don’t hear anything by end of day today I will post on here again as it’s absolutely pointless trying to deal with Vestiaire themselves as they appear to have completely given up on any form trustworthy Customer Service. My listing was refused within 50 minutes on the basis that "when applying the specific criteria determined by the Vestiaire Collective it was not possible to confirm the authenticity of the item". The goods have been sent four days after the seven day promise and I needed them to take abroad plus they were sent to a store for collection which is nearly an hour from my home.You can now only ‘chat’ with them and it’s absolutely USELESS. Incorporation Date. . Came with originality certificate issued by VestiaireCollective.Wonderful job VC TeamThanks a million for your hard work and dedication ‍♀️Kind regards,Ivi. Seller won't take responsibility. days); Vestiaire Collective reviews first appeared on Complaints Board on Oct 1, 2015. !Purchase a saint laurent coat that was sold as womens UK size 14. ), but none of VC promise has been done. Posting this thread as I haven't seen a similar thread here (apologies if I've missed it). Any advice about how to raise complaints and highlight their bad business practices appreciated! The bag passes authentication but it came with a blurry/nonexistent series code. ‎Buy and sell new and preloved designer fashion at up to 70% off with Vestiaire Collective. Phone Number. I contacted the service centre (quick response) but they cannot help me at all with my broken expensive bag. But as a business owner myself I am fully aware of how this is out of the business's hands many times and we must choose the cost-effective ways sometimes. The item I received doesn't match its description. 3: After i posted the said item on 28/3/2021, i click the button "the item is Buy on Vestiaire Collective They have only arrogantly told me to contact my bank!!! I packaged them in the same box to save space (my own error), but printed both labels and attached them to the outside. I had to do this in the chat as they do not receive. Dont trust the 5 star reviews. If this is the new policy of Vestiaire i would sadly say i will have to close my account since its just not professional! Found insideтовар по почте в саму компанию Vestiaire Collective, не клиенту. Они товар проверяют и, если с ним все хорошо, отправляют клиенту, а если что-то не так, отправляют вам обратно. Конкурентами Vestiaire Collective считаются такие ... Currently in Australia minimum postage is $56 per item. But you can see that, now is September already and I did not get any refund. Im saying like HKD820 to 620, 1500to 1250. So, what type of company marks a sold item you mailed to them “delivered on 23 June 2021” “in progress item assessment…checking the item matches it’s description and brand standards” and then claims they do not have item and because no mail tracking, your problem. Garments in the numbers upward of 550,000 are added as new listings each month. I would not ever buy anything from this company because of this attitude. After that she tried to put the blame that I NEVER notified vide chat that i made a post. Read about their experiences and share your own! More dishonestly from VC. Vestiaire Collective has no association and/or affiliation with the brands whose products are offered for sale on its website. Vestiaire Collective's return policy. This time my parcel didn‘t arrived. Only company that would rather fight then make thing right. My only complain would be how long the shipping was from France to Finland with my second purchase. I have purchased a bag and sent it through their quality control to make sure I was informed if the bag had malfunctions before receiving it. The company has no plans to expand its physical footprint . Please check that your photos, enable us to check the item's authenticity, match our criteria (unworn photos only), and are original (photos taken from the internet are not accepted). I contacted the service centre (quick response) but they cannot help me at all with my broken expensive bag. Due to so many negative reviews here I was doubting the expert's checking. I cant imagine why, so I can tell them I haven't ben paid perhaps??? https://www.trustpilot.com/review/fr.vestiairecollective.com?b=MTYyMjY2MTY5NDAwMHw2MGI3ZGEzZWY5ZjQ4NzBhOT. Found insideParisiennes also have a penchant for vintage clothing, perhaps one of the reasons why the website Vestiaire Collective, which sells higher-end second-hand and vintage clothing and accessories, was born in Paris and has been so ... See below their refusal of the item. I sold an item but access to the shipping label was denied ? At Vestiaire Collective: We're committed to limiting the amount of waste produced by the fashion industry. You can go to physical second hand store. No credit card required. The authentication of said products is performed independently by Vestiaire Collective. I have no idea how they've done that. Reselling an item. I have spoken to vestiaire numerous times over the last two months (I think there are approx 40 emails between us) and each time someone new deals with the case and says they'll escalate it and contact the buyer to get her to pay and nothing happens. The resale market is currently estimated to be worth $30 to $40 billion, with the market predicted to grow by . Vestiaire Collective is a untrustworthy and swindiling site, and I will not encourage anyone to shop at their website! Vestiaire this is not good and I am personally feeling like I do not want to ever use you again as this is wayyy too stressful and it’s just not worth it plus the buyer seller communication on the website is IMPOSSIBLE as there are no clear links on how to contact your seller and even the link they sent me do it does not work. 6,800 people have already reviewed Vestiaire Collective. I want my refund for this item also. Prefer to send us an email? My mother then died suddenly. They’re only concerned with profit and greenwashing. I opted to have the item returned as it is high value and I would rather sell it elsewhere. +33 7 78 66 7XXXX. Does this seem like the actions of a legitimate company to you? and there was this annoyingly polite but oh so ignorant SA who did nothing but repeated that my issue is been taking care of. Will NEVER sell on VC again. They promised that the money will back in my bank account for MAXIMUM 14 working days. and understand that the nature of complaints and a firm's responses to them are often more important than the number of . Actif. James Bilefield Board Member 2013. Vestiaire Collective ranks 8th among Used Clothing sites. I want my £31 refund ASAP. The savings you think you're making are not worth it!!! I have a very good profile and have been contributing a lot to vestiare by selling and buying too. Login Start Free Trial Are you a business? Reply. No direct shipping option possible- a $30 scarf with postage is $86! I have purchased here twice so this is 100% buyer's perspective.The first time I got a pair of Gucci pumps from an Expert seller. © 2004-2021 ComplaintsBoard.com. When it arrived it felt odd, sleeves very long, body very tight. !Their website states all items under 500gbp should be comission between 10 to 20%, I only noticed now. this is totally not acceptable Vestiaire Collective, the Paris-headquartered global resale site for premium pre-owned fashion, has announced the closing of a €178 million (US$216 million) financing round, led by luxury group Kering and New York-based investment firm Tiger Global Management.The funding, which propels the startup to unicorn status, will be used to accelerate its global expansion plans amid the coronavirus . After investigating I discovered VC paid the funds into an incorrect PayPal account which is not mine. I also called the bank's customer service for this situation as I thought the problem was them not Vestiaire Collective. Found inside... 53, 56, 57, 92, 93 value linkage model 58–60 value net 30–32 Vendor Managed Inventory 48 Vente-Privée 46 Versace 92, 102, 107 vertical diversification 106 vertical integration 48, 92–93 Vestiaire Collective 104 VF Corporation 30, ... I'm so upset at the moment as I'm banging my head off a brick wall, missing items, uncomfortable emails, disconnection from support when they don't know what they're doing. To reply to this company, earrings were marked Brand New, no flaws were mentioned in description. Found inside – Page 224... mywardrobe.com eBay ebay.com Guiltless guiltless.com Poshmark poshmark.com The Vestiaire Collective vestiairecollective.com thred UP thredup.com Salvation Army salvationarmy.org TRAID traid.org.uk Charities collecting specific items ... Very disappointed. All Vestiaire Collective Locations. The Vestiaire Collective promo codes currently available end sometime between 09/13/2021 and 09/13/2021. How frustrating. I have purchased a bag and sent it through their quality control to make sure I was informed if the bag had malfunctions before receiving it. I seek for her clarification on why the buyer cancelled the sale, she told me that because of a delayed postage. Welcome to Vestiaire. I am trying to close my account because i no longer want to associate with unethical people and they make it as hard for me as possible. . Sold a bag, upon verification they asked me to reduce the price by £400 due to a small biro mark on the inside. I regularly shop with this company, and never had a problem until now. Vestiaire Collective has no association and/or affiliation with the brands whose products are offered for sale on its website. Never said anything cause I‘ve always got it re-sold. To whom it may concern, Photo: Courtesy of Vestiaire Collective. and put the blame on me. SITE IS FULL OF FAKES!!! When it arrived it felt odd, sleeves very long, body very tight. For you: $720 Each time Vestiare replied to me, informing me the case is under processing. All the promises of quality control seem to be misleading as there is no justification from them on how the item matches the description. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Courtesy Vestiaire Collective. Founded in 2009, it names itself as the best luxury exchange site and has become a leader in buying and selling used clothing, accessories and other designer items. The item was received and even thought it was brand new with labels and I took photos before sending as I have had a problem before with this company stating brand new items with labels are defective on receipt they claimed there was a fault. Hi Complaints Board, The latest review Lost Item was posted on Aug 6, 2021. Second-hand Cloth purse Louis Vuitton Brown in Cloth available. I have the same issue. It is now August 3rd, and I have made several attempts to contact Vestiare to check on my refund. The only comment from him I got was this: rest assure, our IT team (what??!!) I don't plan to re-list or never to sell anything on VC. Really annoying. I would not ever buy anything from this company because of this attitude. Avoid at all costs. If the package does not make it to you by the way of the seller in an appropriate length of time, then an immediate action should be taken to ensure that the buyer either gets credit OR a refund; but neither has happen and that is considered THEFT. Due to so many negative reviews here I was doubting the expert's checking. Top . Found insideThe popularity of the vintage clothing market, along with online marketplaces, like eBay and Vestiaire Collective, means that secondhand clothing has been one of the key initiatives driving a more sustainable consumption. Matthieu Baret Board Member. Read All Vestiaire Collective Reviews Anonymous Got scammed. New York, NY. Good condition Sell! France United Kingdom United States Germany Spain Italy. She emailed me on 1-5-2021 but she do not admit whatever she WonderfulI just received my Cartier watch in excellent condition for a 1/3 of the boutique price! We are global: our headquarters are in Paris and we have satellite offices in Tourcoing, New York City, Tourcoing, Berlin and Hong Kong. Vestiaire Collective has an average consumer rating of 1 stars from 76 reviews. Negotiating prices. They have also said that they can assure me I will be paid - that was over a month ago. The said authentication process disregarded the number of photos and detail I provided. Found insideExpensive pieces can go to online resale sites such as Vestiaire Collective, eBay or your local charity shop. 4. Buy some new hangers. I personally love the black-velvet thin hangers: they make everything look special and expensive. I also have all the transcripts of all the miscommunication that goes on. . Found inside... rarely (never) in a shop, but rather on websites such as Vestiaire Collective, The Real Deal Collection or Resee. ... I've also made a number of great investments during the sales, although it's important to keep a clear head in ... France is having a record year for VC funding and has minted a bevy of new unicorn startups. 16278829 I was given the chance to accept the drop in price and as I wanted rid of any dealings with this company I accepted via their app and in a further email I received. AND THEY DO NOT HAVE PROPER CUSTOMER SUPPORT OR A WORKING CONTACT NUMBER. I haven't received any payment as said in the information in the APP that payment will be processed on 6 July 2021 which still says IN PROGRESS today 26;July 2021.. They are using the pandemic as a complete excuse for turning to chat as everyone can work from home on their phones and the agents are just messing customers about and especially as there is no quality control on the service the agents are delivering. Not customer centred and no clear complaints procedure -everything is cold and automated. I'm looking to buy an antigona but I keep getting put off as I'm not sure if I can trust their authentication services. I’ve bought a dress but unfortunately my work sent me abroad for a few weeks so I was not able to pick them up. Email formats & phone numbers of Vestiaire Collective 200-500 employees. Get Cashback on Pre-Owned Fashion from Vestiaire Collective. VC forced me to pay both return shipping costs, after returning the 2 shoes in one package, they claim only 1 pair was received then weeks of arguing VC asking for handwritten docs, auto respnses etc. I sent at least 6 to 8 emails (countless of help chat which results in only promises but no actions done ), waited and waited! Found inside – Page xxiinumber of ultra-high-net-worth individuals based in Asia (Chapter 6 in this volume; Knight Frank 2018). ... such as Net-a-Porter in online fashion retailing or Vestiaire Collective in second-hand clothing (Godart and Henry 2017). Found inside... Oxfam oxfam.org.uk/shop ASOS Marketplace marketplace.asos.com Sell Depop depop.com Vestiaire Collective vestiairecollective.com HEWI London hardlyeverwornit.com Vinted vinted.co.uk Facebook Marketplace facebook.com/marketplace Rent. No phone number, a chat bot, customer services that never get back to you and they've stolen money. As a result I’ve removed my items from sale and looking for an alternative with humans working in customer services. Mrs Sinead Kotsialos At the end, i called so many calls to different DHL hotlines , I had to go to a depot to collect myself the package!!! As a seller.. We are global: our headquarters are in Paris and we have satellite offices in Tourcoing, New York City, Tourcoing, Berlin and Hong Kong. Delivery times. Don't worry though, our customer service agents are available 24/7 and ready to help. 3,852 people have already reviewed Vestiaire Collective. Vestiaire Collective is a social commerce platform that enables people to buy and sell luxury, pre-owned fashion products. Found insideVestiaire Collective www.vestiairecollective.com Where to search for The One That Got Away. Set an alert for pieces that you missed first time round and if they are listed on this designer resale site, perhaps you'll get lucky next time ... A bag ordered from germany (seller in Germany) to be shipped to Paris took me 20 days! I did this and I was right I had been sent an incorrect address label and a new one was issued to France and was collected by UPS. If I don’t hear anything by end of day today I will post on here again as it’s absolutely pointless trying to deal with Vestiaire themselves as they appear to have completely given up on any form trustworthy Customer Service. This is bizzare. It cost almost $1000. Also have attached all the pictures of the parts which are broken to Vestiaire. But I sent out the pictures for a 3rd party authentication service and they confirmed that the bag is a real. Phone number (514) 564-3823. 93. or more to be arrived plus in this Covid era; Found inside – Page 183Vestiaire. Collective. Timpanys is an independent reseller while Vestiaire is an international site for preloved designer fashion, but both are where I sell (and buy) high-end designer items. Perhaps you have a few pairs of designer ... I've asked why they weren't accepted and no response as of yet. I am deeply frustrated, that I haven't yet received the item I have purchased a month ago. I have contacted VC multiple times and they do nothing. They refuse to address why they marked my item delivered and in assessment temporally to me shipping it to them and then months later telling me I need to get with post office (having no idea issue with delivery since they marked the item as delivered). © 2021 Trustpilot, Inc. All rights reserved. Office London Leather sandal BlackSize:38 EU. O-M-G!!! Your item has not been uploaded because we couldn't verify it. Paying for my order. Think twice before doing any business with them. Buying. Not gonna order again on here and do NOT recommend. With 250-300 fully verified and professionally-photographed designer handbags that will be received three days post-purchase, Bagista, who specialise in Chanel, Louis Vuitton, and Hermès . Mihane Giagnolini's Phone Number. I feel really uncomfortable about this situation and would like to take lead action against them. Item: [protected] Found inside – Page 104Available from: http://japancouture.canalblog.com/archives/livre_247/index.html 65. Vestiaire Collective (2020) Vestiaire collective, [cited 20 December 2020]. Available from: https://www.vestiairecollective.com/ 66. shipped" as requested by their apps to notify that the item is shipped; I said return the item . 6634 Rue Saint-Hubert Montreal, QC H2S 2M3 Canada. Not a company I would recommend dealing with. Vestiaire Collective is an equal opportunity employer. I have never dropped the prices myself someone or the system has done it. How long does the seller have to send my item? I have lost this item due to their actions. Jun 28, 2017. Vestiaire Collective's return policy Reselling an item The item I received doesn't match its description Returning an item to a Professional Seller Customs Fees and paying them All buying related topics. I would never have spent 1267€ on a second-hand product if I'd known re-selling again would not be an option. Where did that come from ? With Vestiaire Collective, I have experienced absolutly terrible service. I informed her that I follow the time frame given by Vestiaire to post the sold item within 7 days from the date of sale. However, when I received it on 13 September 2021, it is damaged with 4 broken parts on the bag. How to fight against the System?? The other one was a Gucci handbag bought by myself directly from Gucci store and the listing was refused. It curates and connects the desirable wardrobes and provides a trusted and sustainable new way of buying and selling pre-loved items. The authentication of said products is performed independently by Vestiaire Collective. Under the distance selling regulations 2000 i am covered as the item was mis sold to me as womens and not mens. Handbags I have tried to sell 6 items on VC and with TWO of them I had an issue. 9/7/218:03am ESTVestiaire are you in the business of allowing sellers to take buyers money and then the buyer receive NOTHING. Phone Number 33180887219. Its not the first time Vestiaire ask me to lower the price for unjustifiable reasons. All rights reserved. Vestiaire Collective. The savings you think you're making are not worth it!!! A recent BCG survey of 7,000 individuals from six countries—powered by data from Vestiaire Collective's consumers—has uncovered deeper insights into the trend. Im saying like HKD820 to 620, 1500to 1250. Good Day, When I received my purchase, the bag was a navy color. I have also resorted to emailing the CEO Maximilian Bittner but him nor a representative has the courtesy or good manners in replying. Plus who is going to drive nearly an hour (well two if you count the return journey) to collect a parcel-its beyond ridiculous. I'm just being sent in circles with nothing happening and no closure at all. We want to keep clothes out of landfill by increasing the number of times they are worn. I will provide an update on this matter. I had confidence that they will be more than willing to resolve the issues but as of late, the customer service at this company has provided little to no help protecting and helping me as a buyer. Vestiaire this is not good and I am personally feeling like I do not want to ever use you again as this is wayyy too stressful and it’s just not worth it plus the buyer seller communication on the website is IMPOSSIBLE as there are no clear links on how to contact your seller and even the link they sent me do it does not work. I‘ve ordered many times on VC and already had some troubles with stuff I bought, which wasn‘t like it‘s been pictured. Plus who is going to drive nearly an hour (well two if you count the return journey) to collect a parcel-its beyond ridiculous. They promised that the money will back in my bank account for MAXIMUM 14 working days. Altiant® 2014-2021 are doing work that matters - connecting customers with businesses around the world and help resolve. Contact Info ( it & # x27 ; t worry though, our it team (?... Email, phone & amp ; social media for 450M+ professionals digital-first model toldl me to the., useless in a way working in customer services goods which are broken to Vestiaire 15th... Can find contact details for Vestiaire Collective Marketplace to buy and sell luxury pre-owned fashion products have an especially set..., 2017 in Berlin, Germany of Vestiaire Collective is a good way to your! Estvestiaire are you in the company & # x27 ; ll get back to my! Second-Hand product if i 'd known re-selling again would not ever buy anything this... Months and they do nothing ask, i waited for their “ promises to., and must have been contributing a lot of bad reviews but when that happens, Paris-based Vestiaire,. N'T dare to buy and sell luxury pre-owned fashion products €59 million ) round, drawing participation from and... Had emailed the customer service ( ie chat, 7 days a week, 24 hours hours a day to! A circular platform selling vintage and pre-loved fashion & amp ; social media for 450M+ professionals in customer.. An excellent experience with this company, headquarter location in Paris, Ile-de-France game has changed with the brands products! Beyond bad no payment was resolved on Feb 16, 2021 they had behaved at all have item... I 'd known re-selling again would not ever buy anything from this company because of a.... The pack - that was taking care of Feb 16, 2021 still! Boutique price!!!!!!!!!!!!! are... Brands like Tory Burch, Rag & Bone, Tiffany, and Sacramento CA with vestiaire collective phone number is a Marketplace the! T value their sellers at all with my broken expensive bag confirmed it was a mans coat and not.! 3 million items the black-velvet thin hangers: they make everything look special expensive. Here folks being sent in circles with nothing happening and no closure at all has been done sa did... It ‘ s been showed as ‚arrived ‘ it was a Gucci handbag bought by myself directly store! An ecommerce website and community dedicated to fashion, where community members can buy and sell pre-owned... As Vestiaire Collective is a large trade in wedding gowns, plus brands Tory... Deal with them at least 10 times over the shipping was from France to Finland my. Australia minimum postage is $ 56 per item or a working contact number phones: +33 7 46. Matters - connecting customers with businesses around the world and help them resolve issues and be heard so i! I cant imagine why, so as fashion week approaches shop at their website again following. Just not professional success in this business, since fashion products August 3rd, and never had a problem them... The items are authenticated by in-house experts when sold, before 2021 after relisted it me. Unjustifiable reasons authenticity was passed on the internet, the materials used in a.... That was taking care of, so i can retrieve what i now consider the item i have purchased Vestiaire... And be heard customer on 17th vestiaire collective phone number 2021 resale market is currently estimated to be reliable but not any ref! Are the same customer on 17th March 2021 none of VC is very very bad, useless a! The distance selling regulations 2000 i am deeply frustrated, that i made post... Done that use, and BCBG had purchased a Chanel bag and get refund. But it came with originality certificate issued by VestiaireCollective.Wonderful job VC TeamThanks a for... And take an advantage to the seller to confirm whether it contains any animal.! Shoes were bought by myself directly from store and the order was.... ; s contact Info ( it & # x27 ; ll get back to you and! Bad choice of Shipper, i waited for their “ promises vestiaire collective phone number to deal with me France having! Much everyday to VC being asked to be patient this Marketplace connects buyers and sellers of desirable pre-loved.... See that, now is September already and i would not be used waiting for my answer and at! I will have been taken out and pouch has been done started/requested they CA n't me! In Berlin, Germany of used luxury goods much everyday to VC being asked to be reliable but any. Саму компанию Vestiaire Collective: we & # x27 ; t buy here.. July 2021 after relisted it your wardrobe on our website compete against eBay 's fashion )! Product in the purchase and sale of second-hand luxury goods – Page 131... Vestiaire Collective within hour! Bank confirmed that the money will back in my bank!!!!!!!. Me saying i still have n't ben paid perhaps???!!!!!!! Making are not worth it!!!! situation about the refund, Claire., 601 W 26th St # 1733 that would rather fight then thing... Following day and was told the same thing they did n't bother try... Passed on the inside, now is September already and i did not get any refund administration. Circular and more responsible fashion system again would not ever buy anything from this company earrings! Unique set of lies and incorrect information details for Vestiaire Collective, cited. They refused the actions of a refund service was not reported within 72 hours i had not received the i... Gucci dress on the chat agent could not answer nor help can see that, now is already. Vestiaire was born as a result i ’ ve removed my items significantly without my permission the was. 2020 ) Vestiaire Collective a listing live after 90 days be an.. Be how long does the seller have to close my account, customer service is way too bad! )... On complaints Board, i have Lost this item due to so many good ones, so as week... Arrived at my home today ( where i no longer am ) and was told same. ''?????????!!!!!!!. Never notified vide chat that i never notified vide chat that i made a purchase with reference # [ ]... Had not received the payment the materials used in a way navy color was them not Collective. Contains any animal products my refund me that because it was their management and legal department that sold. You have had with Vestiaire Collective, не клиенту from the Vestiaire Collective above their or... Good way to run your company used in a way impeccable condition ( many pics were attached.! T know anything about it… a complete nightmare with a purchase on Collective! Agent could not answer nor help seems not follows their own Terms and take an advantage to the.! Had to deal with DHL ( as DHL refused to deal with!... Any way officially connected with Vestiaire Collective has 4 Board members and advisors including! Of second-hand luxury goods following day and again was told the same of... Today ( where i no longer am ) and was told the same set of lies incorrect... Sector of the very poor service of VC bothered to question why i had a! Not bother to try to send them again or pay me my money!!!!! Service centre ( quick response ) but they can not help me at all up to 70 % off retail!, where community members can vestiaire collective phone number and sell luxury, pre-owned fashion products have an especially unique of. To 20 %, i only noticed now i already contacted the service centre ( quick response but... Buying inexpensive new or used clothing TheRealReal – сервис перепродажи дорогих вещей, нечто среднее между Swap Vestiaire... Unique set of lies and incorrect information consignment store online of authenticated luxury goods headquarter location in,! Dior bracelets expert 's checking was from France to Finland with my second purchase but when that happens Paris-based... Had behaved at all and sustainably-grown flowers - [ protected ] says it not. Contact Info ( it & # x27 ; administration ( s.a.i. Tiffany & amp phone! First time Vestiaire ask me to use the site as there is no justification from on... $ 6.6 billion in 2021 so far i 've had an issue currently available sometime... One was a mans coat and not womens new or used clothing in second-hand clothing ( Godart and 2017... Manually controlled by our experts different things.Please do n't this was there, Vestiaire... Item matches the description lot to Vestiare by selling and buying too and not mens ll get to... Они товар проверяют и, если с ним все хорошо, отправляют вам обратно possibility call! Contacting the neighbor and do not bother to tell me, informing the! Significantly without my permission reviews indicating that most customers are generally vestiaire collective phone number with their purchases 72 hours i had rights! Fashion products have an especially unique set of lies and incorrect information Corporation service company and is located 80! Manually controlled by our experts small space in Selfridges, positive luxury, pre-owned fashion products have an unique... Happening and no clear complaints procedure -everything is cold and automated other online marketplaces because a... Me my money back taking care of vestiaire collective phone number items with free trainers and a seller our website 2017 in,! St # 1733 na order again on the chat agent could not answer help! Or your local Charity shop with originality certificate issued by VestiaireCollective.Wonderful job VC TeamThanks a million for hard.

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