why should technicians have basic skills in computer operation?

Performed 1st level problem recovery/resolution for JCL errors with programmers via telephone. Maintain customer Service Level Agreement (SLA) on problem resolution; Closed completed ticket s and send notification to customers. Resolved system problems under tight time restraints. Executed timely backups of all data and performed weekly downtime maintenance of all computer systems. Active Listening. Maintain UNIX systems (HP-UX, SUN, SG) - user account maintenance, backups/restores. Analyzed, troubleshot, and resolved hardware/software problems, to include operational You should write one about either advanced skills for residential users or basic skills for businesses. Installed, maintained and troubleshoot PC and some server software. Provide Level 1 Help Desk support to internal users for MS Windows, MS Office applications. Whether it’s face to face, on the phone, via email, or instant message, every day you will be communicating with others. You may practice tutoring by helping out the students in your life if the opportunity arises. Provided a high standard of service while repairing and upgrading computers and printers. Performed scheduled and regular maintenance checks of computer terminals and PCs. Move all JCL, PROC, and Control member changes. The actions included range from drafting an email to conducting a negotiation. Supported the LAN system - replace drop cables, connect PCs to LAN, load balancing. Migrated all users from Windows NT 4.0 Workstation to Windows 2000 Professional. Supported numerous applications including lotus notes and MS Office. Monitor users, devices, and servers connected to the AS/400. Familiarity with computers is at the core of any IT and technician role, especially starting as a computer technician. Provided Help Desk support by answering calls outside of normal business hours. Performed 1st line general help desk inquiries to assist all LMCU employees with PC concerns. Provided excellent customer service for inside and outside employees as well as outside vendors. Everyone has the potential to have gaps in their basic computer skills regardless of how long they’ve used a computer for. Computer Operations Technician Category: Classified FLSA: Non-Exempt Grade: 18 Job Summary. Compiled and maintained reports relative to tape library as required. Modified and controlled the flow using JES2 commands for all computer generated Reports through a CRT. Documented and reported hardware malfunction. Handle and maintain Performed daily, weekly, monthly backups of all data files, the AS/400 operating system and IBM libraries. Submitted and monitored batch processes on mainframe and in enterprise /distributed systems environments. Implemented network security, risk management planning and technical oversight for the user to prevent security vulnerabilities. Using basic keyboard functions such as backspace, enter/return, space bar, delete, tab, shift and caps lock. Solving computer problems means taking some baseline metrics that will give you critical information. Document and run jobs via Lotus Notes, TSO, and XPTR. Hone your skills in developing objectives and building action-plans from those goals. Provided technical support for these workstations and acted as help desk. Registered/maintained user accounts and permissions for department. Your familiarity with computers should reflect an ability to inspect hardware. Most will improve your technical skills and prepare you for the tasks and work environment of a hardware technician, the rest will lead you to be a highly effective employee in any organization. Update and maintain user information in Active Directory and Microsoft Exchange for employees. I do on-site computer repair and I’ve recently gotten A LOT more work and I’d say I know at least 50%-75% of the stuff you listed. Processed archives data on the Solaris Unix system. Installed software and updates on employee personal computers. Maintained the Windows NT 4.0 servers - backups/restores, user account maintenance. Monitored and maintained the operations of all mainframe activity. Assisted in migration of Provident mainframe operations. Created and maintained user accounts in Active Directory and MS Exchange Server. Installed and Configured desktop PCs, determined hardware/software problems, troubleshoot connectivity problems, and ensure user satisfaction. In this lesson, we'll show you some simple things to try when troubleshooting, as well as how to solve common problems you may encounter. Maintain operation of production equipment ex: printers, tape drives, and optical drives. Submitted daily AS/400 job schedules, as necessary. Cross-trained as backup for phone operator at facility, effectively routing calls and providing But, I should know all of it plus more. Developed and demonstrated skills in working with hardware components, software applications, networks, systems, and other computer technology. Network administration of a Novell 3.x Token Ring network of approximately 50 users. Provide Technical Support to external clients for credit reporting software products. With so many companies hiring IT professionals, your capabilities can be met with new demand and better available roles. Basic Computer skills . Initiated and monitored backup systems on-site or off-site. Administer server, desktop computers, printers, phones, software deployment, security updates and patches. Performed low-level maintenance and troubleshooting for Windows NT servers. Loaded software, re-built PC's, installed cables. Maintained tape library for disaster/recovery, hardware failure or data corruption. Provide on-site support for customers requiring everything from virus removal to hardware trouble shooting and installation. Employed as a CAD Operator in a large Tele-Communication firm. We searched the Web to find the best industry resources to help you continue exploring a career as a Production Technician. The best technicians understand how computers function and can adapt their methods based on both the current hardware and the task at hand. Preformed printer maintenance when necessary on HP 9000s, line printers, and laser track feed printers. Maintain tape operation on IBM 3494 Tape Library and IBM 3582 Library. No matter what branch of the tech industry you specialize in, you will find yourself documenting, recording, and then building a plan from computer information. Use the following tools to their fullest abilities - Service Center, OPCA, TSO, SiteScan, Learning Ganglia. Run batch job in an AS/400 platform using Robot/autotune. Utilized Control-M scheduling package and TSO environments, monitoring system consoles, telecommunication processing and reviewing IMS and DMCS system performance. Lab techs need a variety of technical skills to perform their jobs accurately and safely. The ability to understand and maintain electronic equipment is essential as a tech professional, especially a hardware technician. Practice explaining things in a calm and clear way, and re-phrasing your point in three different ways to help another person understand. 1101 Vermont Ave NW Practice both giving consult presentations and being patient with those who are troubleshooting at a distance. Install, replace and/or upgrade computer equipment and software when required. Establish CAT-5 cable throughout several departments on the LAN. Installed, supported and repaired about 100 personal computers, and gave support to personal computers on a Banyan network. Cycled CICS services and print spools/queues. Analyzed TSO ISPF SDSF input output queues changing classes printing confirm or force jobs monitor logs for condition codes. Provided system backups and Windows, Unix and Linux network backups utilizing Robot, Veritas and Netbackup. Monitored computer system activity to resolve telecommunication problems. Established daily, weekly and monthly backup rotation procedures to minimize exposure to software development loss. Communicate internal and external via fax and email completion of task per deadline. Lift and move printing boxes weighing up to 20 pounds forming temporary storage to service output printers. As a worker, developing and cultivating computer skills can greatly increase your desirability to employers, and it … Career Paths for a Computer Operation Technician. Proving your capability even in an entry-level tech job can result in training someone who could use the talent or skill that you’ve put into the job. Performed nightly system backups, reports distribution, IPL's and CICS recycles. Worked with Help Desk to correct any errors found for prompt correction, reloading, and recreation. Working under the supervision of doctors and registered nurses, licensed practical nurses (LPN) provide basic nursing care.An LPN works closely with patients and their families, often relaying information back and forth to and from the medical team. Problem Solving Skills. Let's find out what skills a computer operation technician actually needs in order to be successful in the workplace. Schedule and accurately process production batch jobs. Consult with business units and other Information Technology personnel to optimize the operation of production computer systems. Trained and mentored three other PC technicians to build, install, and test systems. Created and maintained Hardware and Software Inventory databases resulting in more efficient and timely troubleshooting. In this course, you will learn the principles and techniques for digital forensics investigation and the spectrum of available computer forensics tools. Washington, DC 20005 Managed and created user accounts, user passwords, and file system permissions on local and remote systems. Monitored Windows servers processing medical claims, analyzing and configuring equipment setup and operations. Computers need to be handled in a logical and even-handed way. Become experienced with the inside and outside of modern computers. Documented and resolved basic problems regarding business applications, hardware and software. Provided expertise in supporting internal systems including Wintel, AIX, HP-UX, Solaris 5.x and AS400 systems. Computer Basics - Windows 7/10 - Desktop IT Support Training, Active Directory Administration for Helpdesk Technicians, Cloud Computing Engineering and Management, Computer Repair & Help Desk for Beginners, Computer Skill: Computer Knowledge for You, 70-685: Enterprise Desktop Support Technician for Windows 7, Computer Basics 2020: Basic Computer Skills And Fundamentals. Changed backup tapes and recorded time and dates for backups. It doesn’t take long for someone rising above the crowd to be assigned a trainee. There are many basic troubleshooting techniques you can use to fix issues like this. Maintenance Technician roles will typically be looking for the skills previously outlined: Attention to detail; Excellent verbal communication skills Administered windows passwords, users, security, file shares, and printers, with Windows Active Directory. Becoming a computer technician is an approachable place to enter the tech industry. Supported tape library functions on the Local Area Network and established and maintained communications channels with users and management. Analyze and monitor JCL (Job Control Language) process that run throughout the day and respond accordingly. Used Windows resource monitor and other monitoring tools to proactively manage and monitor systems. Use Autodesk 2015, 2016, 2017 AutoCAD Software And Design Cad Software, Factory CAD, Catia, UGNX. Center to reduce loss. 10 Skills You Didn't Know Could Land You an IT Job. If you're looking for a role within computer engineering, you're in luck – skilled engineers are in high demand. Route tickets on the service desk express ticket system accurately to second level support when needed. 5 Computer Skills Everyone Should Master In the modern world, having the right computer skills will definitely give you an edge. Everyone’s career path, organizational needs, and existing skill sets are different, after all. Open up failed equipment and practice fixing including harvesting parts to fix it. Increased performance by tracking and resolving issues related to productivity and computer systems. Perform software upgrades and performances check. Installed, tested, repaired and troubleshot computers and printers. Implemented, coordinated systems solutions, software upgrades, File -aid, database backups and procedures for major systems. Assisted staff with tape library and offsite rotation of magnetic tapes. The world is currently in the midst of a tech talent shortage. Performed diagnostics and troubleshooting for voice communications as well as PC's. Provided training for new operators on nightly procedures as well as disaster recovery procedures for restoring the IBM Z/9 mainframe. AS/400 system, backups, sales processing, and user support. Provided technical support to the Production Development/Merchandising departments. Operated and maintained computer systems for Department of Defense space and range programs. Analyzed and resolved hardware/software problems such as operational discrepancies, job aborts and network issues. The more experience you have in professional communication, the easier your new role will be. By clicking above, I consent to receive telephone calls and text messages from CTI containing information about their programs to the number above. Computer Technician Job Description Template. Help Desk support for internal users and external contracted users. Created computer reports via SQL and other programming languages. Today, we’re here to spotlight the 10 most important skills for computer technicians that create the foundation for a long and happy tech career. Maintained an estimated 2000 system units, monitors, keyboards, and 500 laser printers. Operated advanced workstations running Win2k and Linux operating systems providing virtual and constructive simulations for US Army modern warfare battle experiments. Understand the technology, best practices, and economics of cloud computing, and the rewards and risks of this rush to the cloud. Provide restarts and restart abended jobs using CA7/CA11 and JCL. Served as the after-hours help desk operator, and assisted customers with computer-related issues. Created email based marketing program, brochures, and handouts. Managed and tracked media in addition to using tape backup routines and controls. Designed and implemented Network Security modifications for Department of Defense contractor critical and proprietary information. Experienced with TSO, Internet Explorer, MVS, and LAN etc. Monitor mainframe system batch processing, print out put (reports) for all World Savings Departments. Maintained, backed up, restored and replicated Active Directory database. Run and log daily, end of month, and quarterly backups, weekly IPL, and monthly reclaim storages. Investigate, troubleshoot, and identify hardware and software issues in reference to printers, terminals, and vendor software. Performed warranty repair, hardware/software installation and troubleshooting for Best Buy customers with Performance Service and Replacement Plans. Submitted and monitored batch jobs on Control-M and analyzed job logs for errors. Performed backups and AS/400 batch job processing. There are not enough tech professionals to fill all the current hiring roles at every level of the vertical industry. Rolled out the IBM PC XT and PC AT to users during migration away from CT workstations. Type 65 WPM Computer Programs not limited to Microsoft Word, Excel, Powerpoint 1993 - 1998, Coordinate and present PowerPoints and songs while operating a computer and projector during service by using different applications and programs. The Top 10 Skills of Effective Operations Managers Published on August 3, 2015 August 3, 2015 • 170 Likes • 13 Comments Designed and implemented Internet mail connectivity utilizing SMTP protocol using applications such as Pegasus and Mercury for Weber State faculty networks. Perform first-line problem diagnostics on mainframe and distributed operations platforms for Analyze and communicate problems to appropriate personnel. Performed multiple system backups, verification of data integrity and managed tape library ensuring successful recovery of critical business resources. Provided technical help desk assistance to various end-users by inquiring about technical difficulties in order to analyze and resolve system failures. Created an automated reporting process using Crystal Reports from SQL Databases. Refurbished and recycled donated computers * Repaired computers and installed software * Trained disabled clients in software installation and hardware testing. Performed system checks to insure CICS regions and Network connections were available. For example, 9.8% of computer operation technician resumes contained hardware as a skill. He should be hands-on person, ready to do manual jobs that may be physically exerting. Provided 1st and 2nd level support to Disney and its affiliation such as DVC, ESPN ABC, and Disney Store. Managed network equipment, diagnosed system failure, monitored LAN access, and supplied End-User technology support. -Assist in production control, job set up and operation of peripheral equipment. Customer Service. Installed Networks, Windows XP Workstations, Set-Up User Accounts, E-mail, Outlook Accounts Permissions. Managed user account issues using Active Directory. Work with other support teams over phone and email to solve problems related with IT issues and upgrades. For this reason, you should hone your skills in providing consultation and advice to others. Provided first level technical support to internal users and monitor hardware that ensured effective operations. Operated and monitored Data Processing equipment including mainframe operation and microfilm process and development. Where you have relevant experience or skills, use the words and phrases that the employer has used to describe them. Provided Help Desk resolution for corporate users covering Microsoft applications as well as in house applications. Provided Linux technical support for students using the undergraduate engineering computer lab. Here's how Hardware is used in Computer Operation Technician jobs: Here's how Customer Service is used in Computer Operation Technician jobs: Here's how Technical Support is used in Computer Operation Technician jobs: Here's how Computer System is used in Computer Operation Technician jobs: Here's how Personal Computers is used in Computer Operation Technician jobs: Here's how CAD is used in Computer Operation Technician jobs: Here's how Desk Support is used in Computer Operation Technician jobs: Here's how Unix is used in Computer Operation Technician jobs: Here's how User Accounts is used in Computer Operation Technician jobs: Here's how Printers is used in Computer Operation Technician jobs: Career Details for a Computer Operation Technician. On MSN the other day, I noticed an article called “75 skills every man should master.” It included some skills I have and some I don’t. A computer hardware field technician must be able to communicate effectively with clients and co-workers to share information and solve the problems that arise in their everyday life. Encountered an emergency IPL on highly visible LPAR during high batch peak period. Answered telephone calls to assist computer users encountering problems with password resets, PC problems, and mainframe issues. Coordinate computer equipment repairs with service companies. Run AS/400 system backups Performs the daily, weekly and monthly processing. Installed new PCs and software, increasing engineering team performance. Performed AS/400 operator duties Provided help desk support Performed computer system imaging and deployment. Monitor data quality for the system Manage the Local Area Network, support and training on LAN operation and system security. Monitored and controlled AS/400 server Operates computer equipment to ensure that tasks are processed in accordance with a schedule of operations. Monitored the IBM AS/400 system looking out for error messages or other messages that might be very critical to the system. A general knowledge of business practices, such as invoicing, tracking inventory, managing employees and strategic planning will help many electrical technicians make the jump to supervisory positions and, hopefully one day, running their own companies. Apart from being more efficient at different tasks, having the right digital skills will open your mind up to more possibilities. The characteristics of a cloud computing model include: self-service, network access, resource pools, rapid elasticity, and metered resource usage. Performed preventative maintenance, windows updates, device drivers management, and assist end-users with computer questions. You will learn about core forensics procedures to ensure court admissibility of evidence, as well as the legal and ethical implications. Most people can tackle the initial skills necessary to succeed as a computer technician. Executed MVS system commands to display outstanding write-to-operator (WTO) messages and reply-to-write-to-operator messages with system commands. Processed mainframe tasks to keep all systems running at all times using TSO scheduler in a locked and secured location. Preventative strategies prevent future issues, while objective-driven troubleshooting can quickly repair a system when performance is flagged. These skills are also important to the world of cloud computing: For any technician, problem-solving is an essential skill. Career Technical Institute looks forward to helping you build the skill set needed to become a successful computer technician. Examine internal and external pc parts and practice determining what is wrong with the equipment. Perform problem analysis and solution design for new and existing UNIX based applications within Montefiore Medical Center client base. Reconciled internet banking and phone banking settlements.

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